Terms of Service

Executive Transport

Premium chauffeur services with luxury vehicles including Mercedes V-Class, available 24/7 for airport transfers, corporate travel, special occasions, and daily transportation needs.

Curated Packages

• Birthday Package (£350, 2 hours): Luxury V-Class ride, balloon decorations, champagne
• Prom Package (£350, 2 hours): Luxury V-Class ride, decorations, champagne or juice
• Airport Transfer (from £250): Meet & greet, flight tracking, luggage assistance
• Full Day Chauffeur (£1000, up to 8 hours): Dedicated chauffeur, luxury vehicle, refreshments

Add-On Services

• Lifestyle Photographer: £150
• Luxury Cake: £75
• Extra Champagne: £50
• Premium Flowers: £80

VIP Experiences

Exclusive access to events, concerts, sports fixtures, private venues, and bespoke experiences curated to your preferences.

Premium Gifting

Curated luxury gifts with custom packaging and global delivery options for personal and corporate occasions.

Concierge Services

Comprehensive lifestyle management including travel planning, restaurant reservations, event coordination, and personal errands.

Programme Benefits

• 10% discount on all eligible bookings
• Priority booking access and preferred scheduling
• VIP client recognition and elevated service
• Executive travel privileges

Qualification & Eligibility

• Complete 5 bookings to qualify for membership
• Bookings must be paid in full and completed (not cancelled)
• Membership status is reviewed annually
• We reserve the right to modify programme terms with 30 days notice
• Discounts cannot be combined with other promotions unless stated

Making a Booking

• Bookings can be made via our website, telephone (+44 7423 246734), or email (experience@lifestyleandluxury.co.uk)
• A booking is only confirmed upon receipt of written confirmation from Lifestyle & Luxury
• We aim to respond to all enquiries within 2 hours
• Standard bookings require a minimum of 24 hours advance notice
• Last-minute requests may be accommodated subject to availability and may incur additional charges

Booking Information Required

• Full name and contact details of the lead passenger
• Pickup and drop-off addresses with postcodes
• Date, time, and duration of service
• Number of passengers and luggage requirements
• Flight details for airport transfers (airline, flight number, terminal)
• Special requests, occasion details, and any accessibility requirements

Your Responsibilities

• Provide accurate and complete information at the time of booking
• Notify us immediately of any changes to your requirements
• Ensure all passengers are ready at the agreed pickup time
• Provide valid contact numbers reachable on the day of service

Pricing

• All prices are quoted in British Pounds Sterling (GBP)
• Prices include VAT where applicable
• Quoted prices are valid for 7 days unless otherwise stated
• We reserve the right to adjust prices without notice; confirmed bookings are honoured at the quoted price
• Additional charges may apply for: waiting time (after 15-minute grace period), additional stops, route changes, excess luggage, tolls, parking fees, and out-of-hours requests

Payment Terms

• Payment is required in full at the time of booking unless otherwise agreed
• We accept Visa, Mastercard, American Express, and bank transfers
• Corporate accounts with approved credit terms may be available upon application
• Invoices for corporate accounts are due within 14 days of issue
• Late payments may incur interest at 4% above the Bank of England base rate

Secure Payments

All payment transactions are processed securely using SSL encryption and PCI-DSS compliant payment processors. We do not store complete credit card information on our servers.

Client Cancellations

• More than 48 hours before service: Full refund minus 10% administration fee
• 24-48 hours before service: 50% cancellation charge
• Less than 24 hours before service: 100% charge (no refund)
• No-show without notice: 100% charge (no refund)

Modifications

• Changes to bookings are subject to availability
• Modifications requested less than 24 hours before service may incur additional charges
• Significant changes (date, package type) may be treated as a cancellation and rebooking

Company Cancellations

• In rare circumstances, we may need to cancel or reschedule due to unforeseen events
• We will notify you as soon as possible and offer alternative arrangements or a full refund
• We are not liable for consequential losses arising from cancellations beyond our control

Refund Processing

Approved refunds are processed within 5-10 business days to the original payment method. Bank processing times may vary.

Our Commitments

• Professional, uniformed chauffeurs with extensive experience
• Immaculately maintained luxury vehicles
• Punctual arrival at agreed pickup times
• Real-time tracking available during your journey
• Complimentary refreshments on applicable services
• 24/7 concierge support

Waiting Time

• Standard pickups: 15-minute complimentary waiting time
• Airport arrivals: 60-minute complimentary waiting time (from flight landing)
• Additional waiting time charged at £30 per 15-minute increment
• Our chauffeur will attempt to contact you; if unreachable after the grace period, the booking may be treated as a no-show

Flight Delays

For airport transfers, we monitor flight status and adjust pickup times accordingly at no additional charge. Extended delays beyond 2 hours may incur waiting charges.

General Conduct

• Treat our chauffeurs and staff with respect and courtesy
• Follow reasonable instructions from our chauffeurs regarding safety
• Ensure all passengers wear seatbelts throughout the journey
• Supervise children and ensure appropriate child seats are available (we can provide upon request)

Prohibited Activities

• Smoking, vaping, or use of e-cigarettes in vehicles (£250 cleaning fee applies)
• Consumption of illegal substances
• Transportation of illegal items or contraband
• Excessive alcohol consumption that impairs behaviour
• Aggressive, abusive, or threatening behaviour
• Any activity that damages or soils the vehicle

Damage & Cleaning

• Clients are liable for any damage caused to vehicles or equipment
• Excessive cleaning required due to spills, stains, or mess will incur charges
• Cleaning fees start from £100 and may increase based on severity
• Damage costs will be assessed and invoiced accordingly

Birthday & Celebration Packages

• Decorations are applied prior to pickup; specific requests should be communicated in advance
• Champagne service is for adults over 18 years of age only
• Non-alcoholic alternatives are available upon request
• Decoration removal is included; excessive mess may incur cleaning charges

Prom Packages

• Available for students attending official school prom events
• Parental/guardian consent is required for clients under 18
• A responsible adult contact must be provided
• Alcoholic beverages will only be served with verified parental consent for those 18+
• We reserve the right to refuse alcohol service at our discretion

Corporate & Event Services

• Corporate accounts and invoicing available upon credit approval
• Group transportation can be arranged for conferences, events, and roadshows
• Bespoke packages tailored to specific event requirements
• Dedicated account management for recurring corporate clients

Service Limitations

• Our liability is limited to the value of the specific service booked
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for delays caused by traffic, weather, road closures, accidents, or circumstances beyond our control
• Missed flights, appointments, or events due to such delays are not our responsibility

Third-Party Services

Where we arrange access to third-party services (venues, events, experiences), we act as an intermediary. The third party's own terms and conditions apply, and we are not liable for their service delivery.

Insurance

• All vehicles carry comprehensive insurance coverage
• Passengers are covered for personal injury during transit
• Personal belongings are the client's responsibility; we recommend travel insurance
• Items left in vehicles will be held for 30 days before disposal

Permitted Use

• You may view and download content for personal, non-commercial use only
• You may share our website links for legitimate purposes

Prohibited Use

• Reproduction, distribution, or modification without written consent
• Use of our trademarks, logos, or branding without authorisation
• Scraping, data mining, or automated collection of our content
• Creating derivative works based on our materials

Account Registration

• You may create an account to manage bookings and preferences
• You are responsible for maintaining account security and confidentiality
• You must notify us immediately of any unauthorised account access
• We may suspend or terminate accounts that violate these Terms

Acceptable Use

• Use the website only for legitimate booking and enquiry purposes
• Do not attempt to gain unauthorised access to our systems
• Do not transmit malware, viruses, or harmful code
• Do not engage in any activity that disrupts our services

Complaints Process

• We value your feedback and take all complaints seriously
• Complaints should be submitted in writing within 14 days of the service
• Email complaints to: experience@lifestyleandluxury.co.uk
• Include your booking reference, date of service, and detailed description
• We aim to acknowledge complaints within 24 hours
• Full response and resolution within 14 business days

Dispute Resolution

• We encourage amicable resolution of any disputes
• If we cannot resolve a dispute directly, mediation may be sought
• For unresolved disputes, the courts of England and Wales have jurisdiction

Force Majeure Events

• Natural disasters, severe weather, or acts of God
• War, terrorism, civil unrest, or government actions
• Pandemics, epidemics, or public health emergencies
• Strikes, labour disputes, or industrial action
• Infrastructure failures, power outages, or telecommunications disruption
• Road closures, accidents, or major traffic incidents