Privacy Policy

Personal Information You Provide

• Contact details: name, email address, telephone number, and postal address
• Booking information: pickup and drop-off locations, travel dates, times, and special requirements
• Payment information: credit/debit card details, billing address, and transaction history
• Account information: username, password, and communication preferences
• Identity verification: passport details or government-issued ID (when required for certain services)
• Special requests: dietary requirements, accessibility needs, occasion details (birthdays, proms, corporate events)
• Membership information: loyalty programme enrolment, booking history, and reward points

Information Collected Automatically

• Device information: IP address, browser type, operating system, and device identifiers
• Usage data: pages visited, time spent on site, click patterns, and referring websites
• Location data: GPS coordinates when using our mobile services or requesting pickup
• Communication records: emails, phone calls, and messages with our concierge team
• Cookie data: preferences, session information, and analytics data

Information from Third Parties

• Flight information from airlines for airport transfer services
• Venue and event details from partner establishments
• Payment verification from financial institutions
• Reviews and feedback from service rating platforms

Service Delivery

• Processing and fulfilling bookings for chauffeur services, packages, and experiences
• Coordinating airport transfers including flight tracking and meet-and-greet services
• Arranging VIP experiences, event access, and exclusive venue reservations
• Managing premium gifting orders including sourcing, packaging, and delivery
• Providing 24/7 concierge support and responding to enquiries within our 2-hour guarantee
• Administering the V Class Business Loyalty Programme and tracking booking eligibility

Communication

• Sending booking confirmations, reminders, and service updates
• Providing chauffeur details and real-time vehicle tracking information
• Delivering newsletters with exclusive offers (with your consent)
• Responding to enquiries and support requests
• Notifying you of changes to our services, packages, or pricing

Business Operations

• Processing payments and managing financial transactions
• Preventing fraud and ensuring security of transactions
• Improving our services based on usage patterns and feedback
• Training our chauffeurs and concierge team
• Complying with legal and regulatory obligations

Executive Transport & Chauffeur Services

For our chauffeur services, we collect pickup and destination addresses, travel times, and any special requirements. Our vehicles may be equipped with GPS for real-time tracking, which you can access during your journey. Chauffeur feedback and ratings are stored to maintain service quality.

Airport Transfers

We collect flight information to track arrivals and departures, ensuring timely meet-and-greet service. This includes flight numbers, airline details, and terminal information. Flight data is obtained directly from airlines or aviation databases.

Packages (Birthday, Prom, Full Day)

For celebration packages, we collect event-specific details including occasion type, decoration preferences, beverage choices (champagne or non-alcoholic alternatives), and any special requests. For prom services, we may collect information about minors with parental consent.

Premium Gifting

Gift orders require recipient details including name and delivery address. We store gift preferences and purchase history to provide personalised recommendations. Custom packaging requests and gift messages are retained for order fulfilment.

VIP Experiences & Events

Access to exclusive events may require identity verification. We coordinate with venues and event organisers, sharing necessary information to secure your reservations and access passes.

Loyalty Programme

The V Class Business programme tracks your booking history to determine eligibility (5 bookings required) and calculate your 10% member discount. Programme data includes booking frequency, service preferences, and reward redemptions.

Service Providers

• Chauffeurs and drivers assigned to your bookings
• Payment processors and financial institutions
• Venue partners, restaurants, and event organisers
• Gift suppliers and delivery services
• IT service providers and cloud hosting platforms
• Add-on service providers (photographers, florists, caterers)

Legal Requirements

• Compliance with court orders, legal processes, or government requests
• Protection of our rights, property, or safety
• Investigation of potential violations of our terms
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and your choices regarding your information.

Technical Safeguards

• SSL/TLS encryption for all data transmission
• Secure payment processing compliant with PCI-DSS standards
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Encrypted storage of sensitive information

Organisational Measures

• Staff training on data protection and confidentiality
• Strict confidentiality agreements with all employees and contractors
• Limited access to personal data on a need-to-know basis
• Incident response procedures for potential data breaches

Retention Periods

• Booking records: 7 years (for legal and tax purposes)
• Financial transactions: 7 years (regulatory requirement)
• Communication records: 3 years
• Loyalty programme data: Duration of membership plus 2 years
• Marketing preferences: Until you withdraw consent
• Website analytics: 26 months

Your Data Rights

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data ("right to be forgotten")
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or direct marketing
• Rights related to automated decision-making: Request human review of automated decisions

Types of Cookies Used

• Essential cookies: Required for website functionality and security
• Performance cookies: Help us understand how visitors use our site
• Functionality cookies: Remember your preferences and settings
• Marketing cookies: Deliver relevant advertisements (with consent)